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Mall Gift Card

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Frequently Asked Questions


The Mall Gift Card is a perfect gift solution from Majid Al Futtaim shopping malls. The Mall Gift Card can be used by recipients to buy what they want when they want from over 2100 stores at your favourite shopping malls. The Mall Gift Card makes for a more attractive gift than cash, and a more secure one as well, in that the value can be replaced if lost or stolen (conditions apply).

Apart from the www.mallgiftcard.ae website, Mall Gift Cards can also be purchased at any Customer Service desk in the following malls:


  1. Mall of the Emirates
    Tel: +971 4 409 9000
    E-mail: info.moe@maf.ae
  2. City Centre Al Shindagha
    Tel: +971 4 209 3536

  3. City Centre Ajman
    Tel: +971 6 743 2888
    E-mail: info.cca@maf.ae
  4. City Centre Deira
    Tel: +971 4 295 1010
    E-mail: info.ccd@maf.ae
  5. City Centre Fujairah
    Tel: +971 9 209 2310
    E-mail: info.ccf@maf.ae
  6. City Centre Me'aisem
    Tel: +971 4 437 4999

  7. City Centre Mirdif
    Tel: +971 4 602 3031
    E-mail: info.ccmi@maf.ae
  8. City Centre Sharjah
    Tel: +971 6 532 7700
    E-mail: info.ccs@maf.ae


  1. City Centre Bahrain
    Tel: +973 17 17 7771
    E-mail: info.ccb@maf.ae

GiftCard can be used at stores within Mall of the Emirates, all City Centre and My City Centre malls, Matajer centres and all hotels associated with Majid Al Futtaim.

No it is a prepaid card.

You can purchase Mall Gift Cards in the amount you choose from AED 50 to AED 3000 (or equivalent value in other currencies).

An activation fee is chargeable for every Mall Gift Card purchased. A flat fee of AED 5.25 inclusive of 5% VAT (or equivalent value in other currencies) is charged.

Your Security Code is a four-digit number printed on the inside of the Mall Gift Card package. You'll need this Security Code to register your Mall Gift Card online or get a balance inquiry by phone. Your Security Code verifies you as the receiver of the Mall Gift Card and means that we can identify you on future calls/visits to the website. You will also be asked to change the given Security Code when you register your card online for security purposes. Please take care not to divulge this to anyone.

Unless your Mall Gift Card is registered on the website, it cannot be replaced if lost, damaged or stolen. If the Mall Gift Card is not registered and you lose the Mall Gift Card or it is stolen, you will lose any funds held on the Mall Gift Card just as if you lost your wallet or purse. You'll need 3 things to register your card online:

  1. Your personal information – name, address, email, etc.
  2. 16-digit Mall Gift Card Number
  3. 4-digit Security Code printed on the inside of the Mall Gift Card package

If you are having trouble registering your Mall Gift Card online, please contact the Customer Call Centre that is noted on the card. Registration is not required to make retail purchases.

The card does require activation. Please follow the instructions on the sticker placed on top of the card or on the card pack.

You can check your balance at any time on www.mallgiftcard.ae or by sending an SMS from your mobile number. Simply type BAL <16 digit Mall Gift Card Number> and send to 2434 to know the available balance on your Mall Gift Card.

No, you can't use your Mall Gift Card at an ATM or do any cash advance transactions.

It can be used until all of the credit on the Mall Gift Card has been spent within the validity period. It doesn't have to be spent all at once.

Once you've spent all the money on your Mall Gift Card, simply cut the card in half and throw it away.

Yes, as long as you know how much is left on your Mall Gift Card. If you don't tell the cashier or merchant and try to make a purchase for more than the amount on the Mall Gift Card, the transaction will be declined because you don't have enough money on your Mall Gift Card to make the purchase.

Yes. The minimum value that can be loaded is AED50 and the maximum value is AED3000 (or equivalent value in other currencies). The amount is determined at the time of purchase, and once the credit is spent, it can't be re-loaded.

No, the purchaser agrees to the terms and conditions of the Mall Gift Card by purchasing the Mall Gift Card. The key Terms and Conditions and Schedule of Fees are distributed with each Mall Gift Card. The full Terms and Conditions regarding use of the Mall Gift Card can be viewed on this website. The recipient accepts the Terms and Conditions by using the Mall Gift Card.

No statement will be sent out. GiftCard receivers can view their balance online free of charge on this website. Online statement is available for Mall Gift Cards that are registered on this website.

Returns are at the discretion of the merchant/store who sold you the item. Each merchant/store has its own return policies and will handle the returns in the same way as any other transaction. They may credit your Mall Gift Card, provide a cash refund or a store credit.

This may happen if, for example, the Mall Gift Card's available balance is less than the purchase amount. You may inform the merchant of the remaining balance on the Mall Gift Card and use another form of payment to pay the difference (subject to the policy of the merchant).

Yes. It expires 12 months from the purchase date, as indicated on the back of the Mall Gift Card package.

No, the card can't be reloaded, but you can purchase another card.

To help eliminate fraud the person using the Mall Gift Card must be the person whose signature is on the back of the Mall Gift Card.

The entire value of the Gift Card should be used before the end of the Card Validity Period (which shall occur 12 months counted as from the date of purchase). Upon the Expiry Date, the Gift Card will become invalid for use. After expiry, the Gift Card will be invalid, not able to be reactivated and all amounts remaining on the Gift Card will be deducted therefrom. If you contact us before the expiry of the gift card to reactivate your card, and provided your Gift Card holds funds of at least AED 10.50, you will be provided with a new Gift Card and your funds will be transferred to the new Gift Card with a deduction of AED 10.50 which shall be charged as a Replacement and a Reactivation Fee. For the avoidance of doubt, a Replacement Card can be issued only once, and you will not be entitled to receive any further replacement cards should the Replacement Card expire. Further, unless otherwise specifically stated in the User Guide, once the Gift Card and/or the Replacement Card have expired, the Available Funds in the Card will not be refunded to you in any form whatsoever. The funds representing the Available Funds in the Gift Card and/or the Replacement Card can be accessed by you only by performing a Transaction during the Card Validity Period.

You must call the Call Centre number given on your Mall Gift Card or card package or report your card lost in the login page, to cancel it. Provided you have previously registered your Mall Gift Card with your name and address, we will work on your request then cancel your Mall Gift Card and if the Mall Gift Card holds funds of up to at least AED 10, we will replace it with a new Mall Gift Card. Any balance then remaining will be transferred to the new Mall Gift Card. We will reissue only after a period of up to 15 business days following your request to ensure that we have received details of all transactions up to cancellation. A Mall Gift Card replacement fee of AED10 (or the equivalent in other currencies) will be deducted from the balance.

Value Added Tax (or VAT) is an indirect tax. Occasionally you might also see it referred to as a type of general consumption tax. In a country which has a VAT, it is imposed on most supplies of goods and services that are bought and sold. VAT is one of the most common types of consumption tax found around the world. Over 150 countries have implemented VAT (or its equivalent, Goods and Services Tax), including all 29 European Union (EU) members, Canada, New Zealand, Australia, Singapore and Malaysia. VAT is charged at each step of the ‘supply chain’. Ultimate consumers generally bear the VAT cost while Businesses collect and account for the tax, in a way acting as a tax collector on behalf of the government. A business pays the government the tax that it collects from the customers while it may also receive a refund from the government on tax that it has paid to its suppliers. The net result is that tax receipts to government reflect the ‘value add’ throughout the supply chain. To explain how VAT works we have provided a simple, illustrative example below (based on a VAT rate of 5%).

A sales tax is also a consumption tax, just like VAT. For the general public there may be no observable difference between how the two types of taxes work, but there are some key differences. In many countries, sales taxes are only imposed on transactions involving goods. In addition, sales tax is only imposed on the final sale to the consumer. This contrasts with VAT which is imposed on goods and services and is charged throughout the supply chain, including on the final sale. VAT is also imposed on imports of goods and services so as to ensure that a level playing field is maintained for domestic providers of those same goods and services. Many countries prefer a VAT over sales taxes for a range of reasons. Importantly, VAT is considered a more sophisticated approach to taxation as it makes businesses serve as tax collectors on behalf of the government and cuts down on misreporting and tax evasion.

The UAE Federal and Emirate governments provide citizens and residents with many different public services – including hospitals, roads, public schools, parks, waste control, and police services. These services are paid for from the government budgets. VAT will provide our country with a new source of income which will contribute to the continued provision of high quality public services into the future. It will also help government move towards its vision of reducing dependence on oil and other hydrocarbons as a source of revenue.

VAT will be introduced across the UAE on 1 January 2018 at a standard rate of 5%.

VAT, as a general consumption tax, will apply at 5% to all transactions of goods and services unless specifically exempted in Article (46) of the Federal Decree-Law No. (8) of 2017 on Value Added Tax or subject to a rate of Zero as per Article (45) of the Federal Decree-Law.

Businesses will be responsible for carefully documenting their business income and costs and associated VAT charges. Registered businesses and traders will charge VAT to all of their customers at the prevailing rate and incur VAT on goods / services that they buy from suppliers. The difference between these sums is reclaimed or paid to the government.