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Mall Gift Card

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Frequently Asked Questions

Personal


The Mall Gift Card is a perfect gift solution from Majid Al Futtaim shopping malls. The Mall Gift Card can be used by recipients to buy what they want when they want from over 2100 stores at your favourite shopping malls. The Mall Gift Card makes for a more attractive gift than cash, and a more secure one as well, in that the value can be replaced if lost or stolen (conditions apply).

Apart from the www.mallgiftcard.ae website, Mall Gift Cards can also be purchased at the main Customer Service Desks in the following malls:

UAE

  1. Mall of the Emirates
    Tel: +971 4 409 9000
    E-mail: info.moe@maf.ae
    www.malloftheemirates.com
  2. City Centre Al Shindagha
    Tel: +971 4 209 3536
    www.citycentreshindagha.com

  3. City Centre Ajman
    Tel: +971 6 743 2888
    E-mail: info.cca@maf.ae
    www.citycentreajman.com
  4. City Centre Deira
    Tel: +971 4 295 1010
    E-mail: info.ccd@maf.ae
    www.citycentredeira.com
  5. City Centre Fujairah
    Tel: +971 9 209 2310
    E-mail: info.ccf@maf.ae
    www.citycentrefujairah.com
  6. City Centre Me'aisem
    Tel: +971 4 437 4999
    www.citycentremeaisem.com

  7. City Centre Mirdif
    Tel: +971 4 602 3031
    E-mail: info.ccmi@maf.ae
    www.citycentremirdif.com
  8. City Centre Sharjah
    Tel: +971 6 532 7700
    E-mail: info.ccs@maf.ae
    www.citycentresharjah.com

Bahrain

  1. City Centre Bahrain
    Tel: +973 17 17 7771
    E-mail: info.ccb@maf.ae
    www.citycentrebahrain.com

UAE

  1. Mall of the Emirates
  2. City Centre Al Shindagha
  3. City Centre Ajman
  4. City Centre Deira
  5. City Centre Fujairah
  6. City Centre Me'aisem
  7. City Centre Mirdif
  8. City Centre Sharjah

Bahrain

  1. City Centre Bahrain

The Mall Gift Card can be used to purchase products at all stores in the following Majid Al Futtaim shopping malls and hotels associated with these properties:

No it is a prepaid card.

You can purchase Mall Gift Cards in the amount you choose from AED 50 to AED 3000 (or equivalent value in other currencies).

An activation fee is chargeable for every Mall Gift Card purchased. A flat fee of AED 7.00 (or equivalent value in other currencies) is charged.

Your Security Code is a four-digit number printed on the inside of the Mall Gift Card package. You'll need this Security Code to register your Mall Gift Card online or get a balance inquiry by phone. Your Security Code verifies you as the receiver of the Mall Gift Card and means that we can identify you on future calls/visits to the website. You will also be asked to change the given Security Code when you register your card online for security purposes. Please take care not to divulge this to anyone.

Unless your Mall Gift Card is registered on the website, it cannot be replaced if lost, damaged or stolen. If the Mall Gift Card is not registered and you lose the Mall Gift Card or it is stolen, you will lose any funds held on the Mall Gift Card just as if you lost your wallet or purse. You'll need 3 things to register your card online:

  1. Your personal information – name, address, email, etc.
  2. 16-digit Mall Gift Card Number
  3. 4-digit Security Code printed on the inside of the Mall Gift Card package

If you are having trouble registering your Mall Gift Card online, please contact the Customer Call Centre that is noted on the card. Registration is not required to make retail purchases.

No, your Mall Gift Card was activated when it was purchased at a Majid Al Futtaim mall.

You can check your balance at any time on www.mallgiftcard.ae or by sending an SMS from your mobile number. Simply type BAL <16 digit Mall Gift Card Number> and send to 2434 to know the available balance on your Mall Gift Card.

No, you can't use your Mall Gift Card at an ATM or do any cash advance transactions.

It can be used until all of the credit on the Mall Gift Card has been spent within the validity period. It doesn't have to be spent all at once.

Once you've spent all the money on your Mall Gift Card, simply cut the card in half and throw it away.

Yes, as long as you know how much is left on your Mall Gift Card. If you don't tell the cashier or merchant and try to make a purchase for more than the amount on the Mall Gift Card, the transaction will be declined because you don't have enough money on your Mall Gift Card to make the purchase.

Yes. The minimum value that can be loaded is AED50 and the maximum value is AED3000 (or equivalent value in other currencies). The amount is determined at the time of purchase, and once the credit is spent, it can't be re-loaded.

No, the purchaser agrees to the terms and conditions of the Mall Gift Card by purchasing the Mall Gift Card. The key Terms and Conditions and Schedule of Fees are distributed with each Mall Gift Card. The full Terms and Conditions regarding use of the Mall Gift Card can be viewed on this website. The recipient accepts the Terms and Conditions by using the Mall Gift Card.

No statement will be sent out. GiftCard receivers can view their balance online free of charge on this website. Online statement is available for Mall Gift Cards that are registered on this website.

Returns are at the discretion of the merchant/store who sold you the item. Each merchant/store has its own return policies and will handle the returns in the same way as any other transaction. They may credit your Mall Gift Card, provide a cash refund or a store credit.

This may happen if, for example, the Mall Gift Card's available balance is less than the purchase amount. You may inform the merchant of the remaining balance on the Mall Gift Card and use another form of payment to pay the difference (subject to the policy of the merchant).

Yes. It expires 12 months from the purchase date, as indicated on the back of the Mall Gift Card package.

No, the card can't be reloaded, but you can purchase another card.

To help eliminate fraud the person using the Mall Gift Card must be the person whose signature is on the back of the Mall Gift Card.

We encourage you to use the entire gift amount before the Mall Gift Card expires. Upon the expiry on month 12, the Mall Gift Card will become invalid for use. If you do not contact us for Mall Gift Card Replacement and Reactivation prior to the end of month 13, you will be charged a Mall Gift Card Account Maintenance Fee of AED20.00 per month, (or equivalent value in other currencies) deductible from the remaining amount on the Mall Gift Card. The same shall apply at the end of months 14 and 15.

If you contact us prior to the end of month 13 for Mall Gift Card Replacement and Reactivation, and provided your Mall Gift Card holds funds of at least AED 20, you will be provided with a new Mall Gift Card and your funds will be transferred to this new Mall Gift Card less AED 10 as a Mall Gift Card Replacement and Reactivation fee. The same shall apply at the end of months 14 and 15.

After month 15, the Mall Gift Card shall be invalid, cannot be reactivated and all amounts remaining on the Mall Gift Card will be forfeited. The above fees will be the equivalent in other currencies.

You must call the Call Centre number given on your Mall Gift Card or card package or report your card lost in the login page, to cancel it. Provided you have previously registered your Mall Gift Card with your name and address, we will work on your request then cancel your Mall Gift Card and if the Mall Gift Card holds funds of up to at least AED 10, we will replace it with a new Mall Gift Card. Any balance then remaining will be transferred to the new Mall Gift Card. We will reissue only after a period of up to 15 business days following your request to ensure that we have received details of all transactions up to cancellation. A Mall Gift Card replacement fee of AED10 (or the equivalent in other currencies) will be deducted from the balance.